FREQUENTLY ASKED QUESTIONS
Will I be notified when my order is ready for collection?
We will send you an email to confirm that your order has been dispatched for delivery. As soon as your order has arrived at the store and is ready for collection, we will send you another email confirming your order is ready for collection at your chosen store. Please do not contact the store until you have received the “It’s arrived” email.
If you have received your dispatch email but not your “It’s Arrived” email within the delivery timescales specified, please check your junk mail folder in case it has been caught by a spam filter. If you have not received your “It’s arrived” email within the delivery timescales specified, please Contact Us and we will investigate for you.
Incomplete Orders
We aim to fulfil all our orders. However in very rare occasions we may need to cancel item(s). We will always inform you of this via email. Please do not contact the store directly as they are unable to process refunds for cancelled items.
What should I do if my order isn’t delivered?
If your order has not been delivered within the timescales for your country, please Contact Us {07046036935}. Remember to include your order number within your message as this will help us speed up the search for your order.
If we’re unable to locate your parcel, we will send you a to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome. If appropriate, a refund will be issued to the credit/debit card used for your purchase.
I’ve received a faulty or incorrect item in my order
If you think there is a fault with an item you have received, please return it to us to assess.
For details on how to return your faulty items, please see our Returns page.
I have an incorrect item in my order, what do I do?
We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team {07046036935} with your order number and the incorrect item’s name and product number. We’ll get back to you.
What should I do if my order hasn’t been delivered yet?
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It’s also worth checking if there are any local delays in your area
How do I change the shipping address or cancel my order?
Please contact JUSTFantastic.com’s Customer Service Team at {07046036935} immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address and/or cancel the order. JUSTFantastic.com’s Customer Support Team hours are: 8AM – 5PM. (Due to security reasons, we cannot change addresses or cancel orders over email or social media.
Where can I find your size guide and care instructions?
We never want to send you something that doesn’t fit properly so we have size guides available on most of our product pages.
If the size guide isn’t available on the product page, it’s because some brands’ sizing differs slightly to ours.
Just click on the ‘Size Guide’ button on each product page or check out our women’s and men’s size guides for measurements, fitting tips, washing tips – everything to make sure it fits perfectly and stays looking great.
Is it safe to use my credit card on your site?
Shopping at JUSTFantatsic.com.ng is safe. The JUSTFantastic.com.ng Safe Shopping Guarantee backs every credit card purchase you make at JUSTFantastic.com, and our site is protected by SSL encryption technology. Learn more about the JUSTFantastic.com.ng
The item I want is out of stock in my size, will it be restocked?
The majority of the inventory consists of closeouts, discontinued styles, and hard-to-find styles. Quantities are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!
WHAT IF I CANNOT FIND A PARTICULAR PRODUCT ON THE WEBSITE?
If we don’t currently have your particular item, please inform us (consumer service term @just fantastic.com.ng or call 080……… as we are always looking to broaden our product selection and keep our customer satisfied
DO YOU SELL UK OR FAIRLY USED PRODUCTS?
All the products on our website are brand new apart from items in the rental category. We assure you authentically and originality.
HOW DO I SEARCH FOR PRODUCTS?
Click on the categories name on the left of the homepage to view the products we have within those categories .you can also use the search bar located at the top of our homepage to find you preferred products.
HOW DO I BUY FROM JUSTFantastic?
Once on the website, Use our category navigator and browse through Attires. Rings, Photography, Honeymoon etc. Once you find your item and pick your options, click add to cart and the rest is simple
CAN I ORDER VIA TELEPHONE?
Yes. If you have any difficulty placing your order on the website, call 0803 9 and speak to a customer service rep and give them your order.
CAN I RENT ITEMS FOR MY WEDDING INSTEAD OF BUYING?
Yes. We have a whole category dedicated for items available for Rent. Please see our terms and conditions for leasing items.
