Our Promise
When you pay on JUSTFantastic, we guarantee that you’ll receive your order as described and we protect you 100% if you don’t.

If you choose to pay on delivery however, we’re unable to offer the same level of protection unfortunately.

We protect you 100% when you pay securely on the JUSTFantastic website

  • Enjoy Buyer protection for eligible purchases.
  • If something goes wrong, we help make it right with a refund, repair, or replacement. Shop with complete confidence We don’t just say we protect you — we back it up 100%.
  • You’re part of the JUSFantastic community and we protect community members.
  • If you pay for an eligible item in advance and things somehow don’t go as planned—like getting two different coloured shoes—we’ll help you make it right.

What does Buyer Protection protect?
If you’ve prepaid online for an eligible purchase, Buyer Protection protects you if the item you ordered does not arrive, is damaged, or is substantially different from what you ordered.

Please visit our Buyer Protection FAQ to learn more.


What does Buyer Protection not protect?
Buyer Protection is only available when you choose to prepay online. If you pay on delivery, JUSTFantastic Buyer Protection cannot protect you. In addition, Buyer Protection does not cover ineligible items. Please visit our Buyer Protection FAQ to learn more.


You have the power to choose & provide feedback about sellers

  • Product Quality (does the product match the seller’s description regularly?)
  • Delivery Rate (does the seller deliver regularly?)
  • Communication (how accessible and responsive is the seller?)


Our Commitment

  • We’re real people.
  • We take our responsibility to provide a safe platform for buying and selling online in Nigeria very seriously. It’s our job to provide an online marketplace deserving of your trust.
  • We do this by proactively screening for potential problems, by investigating issues brought to us by you and other members of our community, and by responding quickly and appropriately.
  • Our community, including you, helps us make sure JUSTFantastic is the safest and most trusted platform to buy and sell online in Nigeria.
  • Protecting and keeping you safe is a top priority.
  • We monitor. We listen. We take action. We protect & keep you safe